Freeze Account

In this section of the manual, you will know how to freeze/unfreeze the account.

1. Once you create the credit line account, you will see the below screen containing different tabs such as ‘Withdraw Fund’, ‘Make Repayment’. When you click on the three dots at the top-right corner of the page, you will see various options as shown. Click on ‘Freeze Account’.

Open

2. Once you click on ‘Freeze Account’, you will see the below screen which contains the following field:

• Reason: Give a reason to freeze the account.

Click on ‘Freeze’.

Open

3. Once you click on ‘Freeze’, you will see the below screen. Click on ‘Confirm’.

4. Once you click on ‘Confirm’, you will see the below screen which shows the status 'frozen'. When you click on the three dots present at the top-right corner of the screen, you will get the following options as shown.

Unfreeze

1. When you click on ‘Unfreeze’, you will see the below screen. Click on ‘Confirm’.

Waive Charges

1. When you click on ‘Waive Charges’, you will see the below screen which shows the outstanding charges which needs to be waived off (Refer the below screen: here, there are no outstanding charges. Therefore, the amount is 0).

   Click on ‘Update’.

Write Off

1. When you click on ‘Write Off’, you will see the below screen which contains the following fields:

• Reason: Select the reason from dropdown under ‘Reason’ to write-off the amount.

• Notes: You can add short notes (Optional).

Click on ‘Write Off’. (Refer the below screen: here, there is no write-off amount. Therefore, the amount is 0)